Privacy Policy1. What is the service?"Say Your Complaint" provides access to a private five-minute timer during which users can express themselves alone.The service does not provide psychological support, counselling, or therapy.2. We do not record what you sayThe service does not request access to your microphone, record audio, transcribe speech, or store or transmit anything you express.Nobody listens to what you say while using the service.3. Personal data we processDepending on how you access the service, we may process:Your email address for login and subscription management.Payment, customer, and subscription identifiers.Access status and duration information.Technical information, such as IP addresses and security-related data, to protect against misuse.We do not ask you to disclose the content of your personal thoughts.4. PaymentsPayments are processed through Stripe.Payment information is handled according to Stripe's policies and legal obligations.We do not store payment card numbers on our own servers.5. Technology providersWe use infrastructure, hosting, payment, and email delivery providers to operate our website and service, including Carrd, Cloudflare, Stripe, and our email delivery provider.These providers may process the data necessary to deliver their respective services.6. Purposes and legal bases for processingNecessary personal data is used to provide the service, manage payments and subscriptions, maintain system security, and comply with legal obligations.The applicable legal bases may include performance of a contract, compliance with legal obligations, and legitimate interests related to service security.7. Cookies and technical identifiersThe service may use technically necessary cookies for authentication, maintaining access, and security.8. Data retentionPersonal data is retained only for as long as necessary to provide the service, manage accounts, maintain security, and comply with legal obligations.9. Your rightsUnder the General Data Protection Regulation (GDPR), where applicable, you may request access to, correction or deletion of your personal data, restriction of processing, or data portability.You may also object to certain types of processing.Contact: [CONTACT EMAIL]You also have the right to lodge a complaint with the competent data protection authority.10. Changes to this policyThis Privacy Policy may be updated when the service or applicable requirements change.11. Data controller"Say Your Complaint" is operated under the responsibility of Alexandros Athanasopoulos, Greece.Contact email:[email protected]

Terms of Service1. Description of the service"Say Your Complaint" provides access to a private five-minute timer during which users may speak alone, without their speech being recorded or transmitted.The service does not provide advice, psychological support, diagnosis, or therapy.No person listens or responds to the user.2. Access and durationA one-time purchase provides one five-minute access for €5.90.A monthly subscription costs €14.90 and provides recurring access to the timer throughout the active subscription period.Access is provided through the process available on the website.3. PaymentsPayments are processed through Stripe.Users are informed of the applicable price before completing a purchase.4. Monthly subscriptionSubscriptions automatically renew every month unless cancelled.Subscribers may manage or cancel their subscription through the available subscription management option.After cancellation, access remains available until the end of the already paid billing period.5. Cancellations and refundsCancellation terms, refund conditions, and applicable statutory withdrawal rights are described in the "Cancellations & Refunds" section.6. Acceptable useUsers must use the service lawfully and must not attempt to bypass payment, access, or security mechanisms.7. AvailabilityWe make reasonable efforts to maintain the proper operation of the service.Temporary interruptions may occur due to maintenance or technical issues.If access is unavailable after payment, users may contact us at:[email protected]8. Service limitationsThe service is a private space for personal expression through a timer.It is not an emergency service or a substitute for professional support.Nothing in these Terms limits consumer rights protected by mandatory applicable law.9. Personal dataThe processing of personal data is described in our Privacy Policy.10. ContactFor questions about using the service, payments, or subscriptions:[email protected]11. Changes to these TermsThese Terms may be updated.Changes do not affect rights already acquired under applicable law.

Cancellations & Refunds1. One-time purchasesA one-time purchase of €5.90 provides one five-minute access to the private timer.If a technical problem caused by the service prevents access after payment, users may contact us at [email protected] so that restoring access or issuing a refund can be considered.2. Monthly subscriptionsThe monthly subscription costs €14.90 and renews automatically each month until cancelled.Subscribers may cancel through the subscription management option.Cancellation prevents the next automatic charge.Access remains active until the end of the already paid billing period.Automatic prorated refunds are not provided for unused subscription time, without prejudice to mandatory consumer rights.3. Right of withdrawalFor distance contracts, consumers may have a statutory right to withdraw within 14 days.The immediate commencement of the service and any exception or limitation to the right of withdrawal depend on the conditions set out in applicable law and the relevant information and consent declarations provided during checkout.Making a payment does not automatically constitute a waiver of the right of withdrawal.4. Refund requestsTo request cancellation or a refund, users may contact:[email protected]The request may include the email address used for the purchase, the payment date, and a brief description of the issue.Users do not need to disclose what they said or intended to say while using the service.5. Statutory rightsThis policy does not limit any mandatory consumer rights provided under applicable law.